Frequently Asked Questions (FAQ)
Booking & Requests
Q: What happens after I submit a request?
A: Once you submit a request, our team will review your details and contact you within 24-48 hours to discuss your preferences, provide additional information, confirm availability, and help you choose your boat.
Q: What payment methods do you accept?
A: Payment details will be discussed during the confirmation process. We generally accept major credit cards, bank transfers, and payments via Stripe. All payments are securely processed.
Q: What is your cancellation policy?
A: Our cancellation policy varies depending on the charter provider and the booking terms. Typically, cancellations made more than 30 days in advance may receive a partial refund, while later cancellations may be non-refundable. We will always share the exact policy before final confirmation.
Q: How can I request a tour or yacht charter?
A: You can request a tour or charter by filling out the request form on our website. Provide your preferred dates, destination, and any specific requirements, and our team will get back to you with availability and pricing.
Q: Do you offer one-way charters?
A: Yes, one-way charters may be available depending on the route and availability. Please mention this request in your form and we’ll let you know the options.
Q: Is travel insurance included?
A: Travel insurance is not included in the charter price. We strongly recommend purchasing travel insurance to cover unexpected events, cancellations, or medical emergencies.
Q: How can I contact you if I have more questions?
A: You can contact us via email, phone, or the contact form on our website. Our customer service team is available to assist you with any questions or concerns.
Destinations & Itineraries
Q: Which destinations in Greece do you cover?
A: Our tours cover popular destinations across Greece, including the Cyclades, Ionian Islands, Dodecanese, Sporades, and the Saronic Gulf. Please check our destinations page for detailed information.
Q: Can we customize our itinerary?
A: Absolutely! We offer customizable itineraries to match your interests and preferences. Discuss your desired destinations and activities with our team, and we’ll tailor the experience for you.
Q: Can we go ashore during the cruise?
A: Yes, you can go ashore during the cruise. Our itineraries often include stops at various islands and coastal towns, where you can explore and enjoy local attractions.
Onboard Experience
Q: Can I hire a captain and crew for my yacht charter?
A: Yes, we offer both bareboat charters (where you sail the yacht yourself) and crewed charters (with a professional captain and crew). Our experienced crew will ensure a safe and enjoyable journey.
Q: Are meals and drinks included in the charter?
A: Meals and drinks are not included in the charter. You can either bring your own provisions or request catering services at an additional cost. Please discuss your needs with our team when making your request.
Q: What should I bring on board?
A: We recommend bringing sunscreen, swimwear, comfortable clothing, a hat, sunglasses, personal toiletries, and any prescription medications. Towels and basic toiletries are usually provided on board. For more detailed information, please read our blog where we have specific instructions on what to bring for your yachting trip.
Q: What language does the crew speak?
A: Our crew typically speaks English and Greek. For certain charters, we may be able to provide crew members who speak other languages such as German, French, or Italian. Let us know your preference when booking.
Q: Are pets allowed on board?
A: Pets are allowed on certain yachts. Please inform us if you plan to bring a pet, and we will help you choose a suitable yacht.
Q: What is the minimum age for children on board?
A: There is no strict minimum age for children on board, but we recommend discussing your specific needs with our team to ensure the safety and comfort of your family.
Q: Is sailing experience required?
A: No prior sailing experience is required for crewed charters. If you choose a bareboat charter, at least one person in your group must hold a valid sailing license.
Extras & Special Services
Q: What if I have dietary restrictions or food allergies?
A: Please inform us of any dietary restrictions or food allergies at the time of booking. We will ensure that your dietary needs are met.
Q: Do you offer themed or special event charters?
A: Yes, we can organize themed charters for events such as weddings, anniversaries, corporate retreats, and other special occasions. Contact us to discuss your requirements.
Q: Do you provide airport transfers?
A: Yes, we can arrange airport transfers to and from the marina. Please let us know your flight details in advance, and we’ll coordinate the transportation for you.