Privacy Policy
Privacy Policy
Effective date: 08/05/2025
Welcome to Punto!
At Punto, we are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you visit our website, book our services, or interact with us.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name
Contact details (email address, phone number, mailing address)
Payment information (credit/debit card details, billing address)
Passport details (for travel arrangements)
Non-Personal Information:
Browser type and version
IP address
Time zone setting
Browser plug-in types and versions
Operating system and platform
Information about your visit, including the URL clickstream to, through, and from our site, products/services you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To provide and manage our services
To process your bookings and payments
To communicate with you regarding your bookings, inquiries, and customer service needs
To personalize your experience on our website
To improve our website and services
To comply with legal obligations and protect our legal rights
We process your data based on the legal grounds established in Article 6 of the GDPR, including the performance of a contract, compliance with legal obligations, and your consent where applicable.
3. How We Collect Your Information
Direct Interactions:
You may provide personal data by:
Placing a request for information
Making an inquiry for products or services
Paying for products or services through our website
Subscribing to our newsletters and publications
Signing up and participating in competitions, promotions, or surveys
Providing feedback on our services and products
Interacting with our company for any other purpose
This can be done through:
Filling in forms on our website
Filling in forms at fairs or events
Corresponding with us by post, phone, email, in person, or otherwise
Indirect Interactions:
We may receive personal data about you from third parties, such as your yacht charter broker or travel agency when you place an inquiry or order for our services through them.
Automated Technology Interactions:
When you visit and browse our website, we may automatically collect statistical and technical data that can identify your device and town, but not you as a person. This data is collected using server logs, cookies, and data analytics technologies and services provided by third-party suppliers, such as Google, which may be based outside the EU.
Social Media Interactions:
When you follow us on social media, the collection, processing, storage, and use of your information are governed by the privacy policy of the respective social media platform. We can view the information you share via these platforms, and platform providers may provide us with analytics tools for informational and marketing analysis purposes.
Yacht Charter Interactions:
If you are chartering a yacht, we may automatically collect yacht coordinates tracking information for safety and emergency handling purposes, as well as to enhance the level of service you receive from our charter base.
4. Forms
We have forms on the site, such as the Booking Request Form and Newsletter Form.
Data Collection and Storage:
We do not store any data regarding the forms on the site. The information filled in by the user is sent directly to the admin’s email.
Encrypted Logs:
We store an encrypted log on our database that contains the date, action (e.g., submit form), and an encrypted email that cannot be read. These logs serve as a GDPR security measure and can only be accessed directly from the database and not through the CMS (Content Management System).
5. Sharing Your Information
We may share your information with third parties under the following circumstances:
With service providers and partners who assist us in providing our services (e.g., payment processors, travel partners, IT support)
When required by law or to respond to legal processes
To protect the rights, property, or safety of Punto, our customers, or others
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience and analyze our website traffic. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
Cookie Policy Notification:
A cookie policy notification shows up the first time you enter the site. If the user accepts the terms, a cookie is stored in the user’s browser. It contains no personal information, just the acceptance, and is stored for 60 days, unless the user clears their cookies.
The same applies to the notification (special offer) popup cookie, which is stored for 1 day.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
8. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request to correct any inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to the processing of your personal information for certain purposes
Restriction: Request to restrict the processing of your personal information
Portability: Request to transfer your personal information to another entity
To exercise these rights, please contact us at info@puntovoyage.com
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Punto
Email: info@puntovoyage.com
Phone: +30 6972159629